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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

We do our best to accurately estimate when your items will be delivered. Estimated delivery dates are generally a range of dates based on several factors, including:
•   Your destination address
•   How quickly we can obtain and assemble items for shipment
•   The shipping speed you select at Checkout
•   Your shipping preference (example: ship items together or ship when each item becomes available)

Privacy & Security

Ganvillage.com knows that you care how information about you is used and shared, and we're not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist. You can find out more about how your personal information is protected in our Privacy Notice.

Returns & Replacements

Your complete satisfaction is our highest priority and we stand behind all the products we offer. If at any time you are not 100% satisfied with an item you purchased from us, you may return it for a refund as long as it is unused and in saleable condition. See detailed instructions. All items that we produce under our ACME Bags brand come with a Lifetime Guarantee.

Ordering

If you're new to Ganvillage.com, you may wish to review our Placing Your First Order Help page. We also provide additional assistance on the Using the Shopping Cart and 1-Click Ordering Help pages.
To view all the Ordering Help pages in this section, please see the Related Topics section at the bottom of the page.

Payment, Pricing & Promotions

Ganvillage.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Cate bleue, Visa Check Cards, payment from your bank account.
We also currently accept international wire transfers, PayPal, or Smart Cards. For grocery purchases, we are unable to apply manufacturer's coupons, food stamps, or any other payment method not listed above.
Please see the related links for more information about these payment methods.

Viewing Orders

The Manage Orders feature helps you see your orders placed on your website by customers using Checkout by Ganvillage, view details on a selected order, such as the product, buyer, or shipping information, print a packing slip and a shipping label for an order, confirm shipments, cancel orders, and issue refunds.

Updating Account Information

You can update the following information once you've reached the profile page:

Email Address
User Name
Password
Address Book